14.ai: The AI-Native Customer Service Agency

The customer service agency for B2C companies. Your entire customer support operation, one line on your expense sheet.

Hi everyone, we’re Marie and Michael, and we’re building 14.ai: the AI-native customer service agency. Our customers include AI glasses company Brilliant, men’s health supplement company Sperm Worms, Nordic lighting company Creative Lighting, and luxury skincare brand Yon-Ka. Michael previously co-founded Snips, an AI voice platform acquired by Sonos.

The problem: the death loop of customer service

We’ve all been there: you have a simple problem that you take to customer support, but you’re forced into a never-ending cycle of being passed between different agents and explaining your situation for the (n + 1)th time.

1. The burden of effort: If a customer is working harder than the company to solve a problem, the system has failed.

2. Fragmentation: You start a chat on your phone, move to your desktop, and have to explain your account number and issue for the third time.

3. Dumb automation: You talk with a chatbot that acts as a gatekeeper, not a helper.

4. Costly, slow onboarding: Onboarding a new customer support agent brings an expensive and time-consuming burden.

Traditional BPOs (Business Process Outsourcing) try to solve this through headcount in low-cost regions, and rely on manual processes and legacy CRMs that are slow to adapt and prone to error. This approach does not work.

The solution: 14.ai is the AI-native customer service agency

We are a full-service agency built from the ground up with AI as the core engine.

1. High-touch concierge

Excellent service guides everything we do. After our customers hand over their existing integrations, we tell them to stop answering tickets; now, it’s our problem. This level of service extends to our customer’s customers. We offer the best customer service in the world, and we are always working to stay that way.

2. Low constant onboarding

14.ai goes live within hours. We take away the burden of onboarding new customer support agents and begin answering your tickets immediately. We get our customers to inbox zero on day zero.

3. Agentic resolution

Most bots just provide “how-to” links. 14.ai actually does the work. We plug in to your company’s most complex processes, autonomously verifying purchases, generating shipping labels, and triggering refunds in a single, seamless flow.

4. Outcomes, not tools

Our AI engineers operate our own highly tailored software for automation. Customers only see the parts they actually need to see: reports, CX metrics, resolved conversations, VIP or high-touch integrations, and the like.

5. The human-AI feedback loop

Our human team is supercharged, not replaced. We also service our customers around the clock, 24/7.

Our full-time AI engineers are based in San Francisco and are responsible for answering every support ticket, automated or not. Every time we encounter an edge case, that intervention is fed back into our agents - they become smarter every day.

Who is this for?

E-commerce companies, mobile applications, fintech companies, healthcare companies, and more. These are types of companies we’ve worked with already and have seen huge impact with. Customer relationships begin with a 7-day free trial, allowing for onboarding and for potential customers to confirm that there is a fit.

Every customer we have onboarded repurposed their support teams before their trial even finished.

We thrive where volume is high and customer support is managed by a number of human customer support agents, either domestically or overseas. If you’re a company with a backlog of support tickets, even better: we’ll take care of your entire backlog on Day 1.

Our ask

We want to be your customer service. If you’re tired of managing a fragmented support team, fighting with legacy BPOs and VAs, or having a backlog of support tickets, we’d love to talk.

Visit our website at 14.ai or book an intro call with us here.

Also! We’re launching the world’s first autonomous consumer brand: GloGlo

GloGlo are rapid glucose gummies designed for Type 1 diabetics, high-performance athletes, and more. They are built to deliver rapid and reliable carbohydrates, meeting quality-of-life pain points that glucose tablets don’t address and elevating the consumption experience from existing options. The brand is powered by 14.ai, meaning we are owning and operating GloGlo from the ground up. GloGlo is a blueprint for how B2C companies can operate at a world-class level autonomously, while delivering the best possible customer experience. Check it out at gloglo.com.